PAYMENT POLICY – GLOWBINA

EFFECTIVE DATE: MARCH 10, 2025

At GLOWBINA, we aim to provide a seamless, secure, and convenient shopping experience for all of our customers. Our payment policy outlines the various payment methods we accept, payment processing, and security measures to ensure your transactions are secure and efficient.

1. ACCEPTED PAYMENT METHODS

We offer a variety of payment methods to make your shopping experience easier. You can complete your purchase using the following methods:

  • Credit/Debit Cards: We accept major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • Digital Payment Systems:

    • PayPal
    • Apple Pay
    • Google Pay

  • Gift Cards: If you have a GLOWBINA gift card, you may apply it at checkout.

All payment transactions are processed securely through trusted third-party payment gateways.

2. PAYMENT PROCESSING

  • Secure Transactions: We prioritize the security of your payment details. All transactions made on our website are processed using SSL (Secure Sockets Layer) encryption technology to ensure the safety of your sensitive information.
  • Payment Authorization: After you submit your payment details, our payment provider will authorize the transaction. Once your payment is approved, we will proceed with processing and shipping your order. If the payment is declined, you will be notified, and your order will not be processed until a valid payment method is provided.

3. PAYMENT SECURITY

We use industry-standard security measures to protect your personal information during transactions. GLOWBINA does not store any of your sensitive payment information. All payment data is handled by secure, third-party payment processors, which comply with PCI-DSS (Payment Card Industry Data Security Standard).

  • Fraud Prevention: We implement fraud detection systems to monitor suspicious activities and prevent unauthorized transactions.
  • Secure Checkout: During checkout, we use SSL encryption to ensure your personal and payment details are safely transmitted. Look for the padlock symbol in the browser’s address bar for confirmation of secure browsing.

4. ORDER CANCELLATIONS AND PAYMENT CHANGES

  • Order Cancellation: You can cancel your order within 24 hours of placing it by contacting our customer service team at info@glowbina.com. After this period, once the order has been processed, it cannot be canceled.

  • Payment Changes: If you need to update or change the payment method after placing the order, please contact our customer service team immediately. We will make every effort to accommodate your request if the order has not yet been processed.

5. BILLING AND SHIPPING ADDRESSES

  • Billing Address: The billing address you provide must match the one associated with your payment method. If there is a mismatch, the payment may not be processed, and your order may be delayed.

  • Shipping Address: Please ensure that your shipping address is correct and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete shipping information.

6. TAXES AND FEES

  • Sales Tax: Sales tax will be calculated based on your shipping address during the checkout process. The tax amount will be clearly shown before you finalize your payment.

  • International Orders: Currently, we only ship within the United States. For any future international shipping, applicable duties, taxes, or customs fees may apply.

7. PAYMENT RECEIPTS AND INVOICES

  • Once your payment is processed, you will receive an order confirmation email with the details of your purchase. This email serves as your payment receipt.
  • You will also receive an invoice along with the shipping confirmation when your order is dispatched.

8. PAYMENT DISPUTES AND CHARGEBACKS

If you believe there was an issue with a payment transaction, please contact our customer service team at info@glowbina.com. We aim to resolve any payment-related issues promptly. If you file a chargeback without contacting us first, we may have to suspend or cancel your account.

9. PAYMENT TERMS AND CONDITIONS

By placing an order with GLOWBINA, you agree to these payment terms. Any fraudulent activity, including using stolen credit card details, will result in immediate cancellation of the order and legal action if necessary.

10. CONTACT US

For any inquiries or issues related to payments, please contact our customer service team:

📧 Email: info@glowbina.com
📞 Phone: (708) 331-6737
🌍 Website: www.glowbina.com