SHIPPING POLICY – GLOWBINA

EFFECTIVE DATE: MARCH 10, 2025

At GLOWBINA, we are committed to delivering your beauty products in a timely and secure manner. This Shipping Policy outlines our shipping processes, costs, and delivery times to ensure a smooth experience for you. We aim to provide high-quality service and ensure your order reaches you promptly and safely.

1. SHIPPING AREAS

  • Domestic Shipping: We currently offer shipping only within the United States.
  • Shipping to P.O. Boxes: Unfortunately, we are unable to ship to P.O. Box addresses at this time. Please provide a valid street address for delivery.

2. SHIPPING METHODS AND COSTS

We offer various shipping options to suit your needs. The shipping costs will be calculated based on the weight of your order, the shipping method chosen, and the delivery destination.

  • Standard Shipping: Delivery within 5-7 business days (excluding holidays).
  • Expedited Shipping: Delivery within 2-3 business days (for an additional fee).
  • Express Shipping: Next-day delivery (for an additional fee).

Shipping fees will be clearly displayed during the checkout process, and you will be able to select the option that best fits your needs.

3. ORDER PROCESSING AND HANDLING

  • Order Processing Time: All orders placed on GLOWBINA will be processed within 1-2 business days. Orders placed after 3:00 PM (EST) or on weekends and holidays will be processed the next business day.

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. When your order ships, you will receive a shipping confirmation email with tracking information.

  • Shipping Delays: While we strive to ensure timely delivery, shipping delays may occur due to circumstances beyond our control (e.g., weather conditions, holidays, or carrier issues). GLOWBINA is not responsible for delays caused by third-party carriers.

4. TRACKING YOUR ORDER

Once your order is shipped, you will receive a tracking number via email, which allows you to track your package’s journey. You can track your shipment using the carrier’s website (e.g., UPS, FedEx, or USPS).

5. SHIPPING RESTRICTIONS

  • Address Issues: We are not responsible for incorrect or incomplete addresses provided by the customer. If your package is returned due to an incorrect address, we will charge for re-shipping. Please double-check your shipping information before submitting your order.

  • International Shipping: Currently, GLOWBINA only ships within the United States. We do not offer international shipping at this time. Please note that if we expand to international shipping in the future, customs duties, taxes, and import fees may apply.

6. SHIPPING DAMAGE AND LOST ITEMS

  • Damaged Items: If your order arrives damaged, please contact us immediately at info@glowbina.com. Please provide your order number and a photo of the damaged product, and we will work with you to resolve the issue.

  • Lost or Missing Packages: If your package is lost or missing, please contact the shipping carrier first to investigate the issue. If the carrier is unable to locate the package, contact us at info@glowbina.com, and we will assist you in filing a claim or providing a replacement, depending on the circumstances.

7. SHIPPING CHARGES AND TAXES

  • Shipping Charges: Shipping charges are based on the shipping method you select and the weight of your order. These fees will be calculated during the checkout process.

  • Sales Tax: Sales tax is calculated based on the shipping address provided. The total amount of tax will be included in your order summary before checkout.

8. RETURNS AND SHIPPING FEES

  • Return Shipping: If you are returning a product, you will be responsible for the cost of return shipping unless the return is due to a defect or error on our part. For more details, please refer to our Return Policy.

  • Free Shipping Offers: We occasionally offer free shipping promotions. If this promotion is available, it will be highlighted on our website during checkout. Free shipping applies to standard shipping within the continental U.S. only, and restrictions may apply.

9. CUSTOMER SUPPORT

If you have any questions or concerns about your order’s shipping or delivery status, please feel free to reach out to us:

📧 Email: info@glowbina.com
📞 Phone: (708) 331-6737
🌍 Website: www.glowbina.com

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