Shipping Policy

Effective Date: January 7, 2025

At Glowbina, we aim to provide a seamless and efficient shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the shipment of orders placed on glowbina.com.

1. Shipping Locations

We currently ship to the following locations:

  • United States

  • Select international destinations (subject to availability and restrictions)

If your location is not listed during checkout, please contact us at info@glowbina.com for further assistance.

2. Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Delivery within 5-7 business days (U.S. only).

  • Expedited Shipping: Delivery within 2-3 business days (U.S. only).

  • International Shipping: Delivery times vary depending on the destination (typically 7-14 business days).

Please note: Delivery times are estimates and may be subject to delays due to unforeseen circumstances such as weather, customs processing, or carrier issues.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on the following factors:

  • Shipping method selected.

  • Destination of the shipment.

  • Weight and dimensions of the package.

Occasionally, we may offer free shipping promotions. Check our website for details.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number and link to track your shipment.

  • Tracking information may take up to 24 hours to update.

6. International Shipping

  • Customers are responsible for any customs duties, taxes, or fees imposed by their country’s authorities.

  • Delivery times for international orders may vary due to customs clearance procedures.

  • If an international shipment is refused or undeliverable, the customer will be responsible for return shipping costs and any applicable fees.

7. Undeliverable or Returned Packages

  • If a package is returned to us due to an incorrect address, refusal, or failure to pick up, we will contact you to arrange reshipment. Additional shipping fees may apply.

  • Refunds for undeliverable packages will exclude original shipping costs.

8. Damaged or Lost Packages

  • If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging.

  • For lost packages, contact us as soon as possible so we can work with the carrier to resolve the issue.

9. Changes to Shipping Information

  • If you need to update your shipping address or other details, please contact us at info@glowbina.com or call (708) 331-6737 immediately. Changes can only be made before the order is shipped.

10. Contact Information

For questions or concerns about our Shipping Policy, please reach out to us: