Refund and Returns Policy

Effective Date: January 7, 2025

At Glowbina, we are committed to providing our customers with the highest quality beauty cosmetics. We understand that, from time to time, you may need to return or exchange a product, and we aim to make this process as simple and convenient as possible. Please review our refund and returns policy below to ensure you have all the necessary information regarding your purchase.

1. Returns Eligibility We gladly accept returns for most products purchased through our website (glowbina.com) within 30 days of receipt, provided the following conditions are met:

  • The product must be unused, unopened, and in its original packaging.
  • The product must be in a condition that can be resold, free from damage or tampering.
  • Products on sale or clearance may be ineligible for returns. Please check the product listing for more details.
  • Certain personal care products may be exempt from returns for hygiene reasons. These include but are not limited to makeup, skincare, hair care, and similar products that have been opened or used.

2. How to Initiate a Return To initiate a return, please follow these steps:

  • Contact our Customer Service team at info@glowbina.com or call (708) 331-6737 within 30 days of receiving your order.
  • Provide your order number, the product(s) you wish to return, and the reason for the return.
  • Our customer service team will guide you through the return process and provide you with a return authorization (RA) number. This is essential for processing your return.

3. Return Shipping

  • You are responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., damaged, defective, or incorrect items).
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item without proof of shipment.
  • Please ensure that your returned item is securely packaged to prevent damage during transit. Returns that are damaged due to improper packaging may be rejected.

4. Refund Process Once we have received your returned item and confirmed that it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note:

  • Shipping charges are non-refundable.
  • If you received a free or discounted shipping offer, the shipping cost will be deducted from your refund.
  • If you paid by credit card, the refund will be credited to your card. If you used other payment methods, the refund will be processed to the same payment method used for the original purchase.

5. Exchanges We currently do not offer direct exchanges. If you wish to exchange a product, we recommend returning the original item and placing a new order for the desired product. This ensures you get the correct item as quickly as possible.

6. Damaged or Defective Products If you receive a damaged or defective product, please contact us immediately at info@glowbina.com with the following information:

  • Your order number
  • A description of the damage or defect
  • Clear photos of the product and packaging (if applicable)

We will evaluate your claim and, if appropriate, provide you with a full refund or send a replacement product at no additional charge. If the product was damaged during shipping, we may also cover the return shipping costs.

7. Late or Missing Refunds If you have not received your refund after the specified processing time, please:

  • Check your bank account and credit card statements.
  • Contact your bank or credit card company, as it may take some time for the refund to appear.
  • If you still have not received your refund after these steps, please contact us at info@glowbina.com.

8. International Orders For customers outside the United States, please note that you are responsible for any customs duties, taxes, or import fees that may apply. If you wish to return an international order, the same conditions apply as for domestic returns, but you will be responsible for any return shipping fees.

9. Non-Returnable Items Some items are non-returnable for health and safety reasons. These include:

  • Opened or used skincare products.
  • Makeup products that have been unsealed or tested.
  • Personalized or custom-made products.
  • Gift cards or certificates.

10. Changes to the Refund and Returns Policy We reserve the right to update or modify our refund and returns policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

11. Contact Information If you have any questions or concerns about our refund and returns policy, please do not hesitate to contact us:

Thank you for shopping with Glowbina. We hope you enjoy your beauty products, and we are here to assist you with any needs you may have.