Glowbina Sales Policy

Effective Date: January 7, 2025

Thank you for choosing Glowbina, your trusted provider of premium beauty cosmetics. We are committed to delivering exceptional products and services to our customers. This Sales Policy outlines the terms and conditions under which we offer our products for sale. By purchasing from Glowbina, you agree to comply with the following policy.

1. Product Availability

Glowbina strives to ensure that all products are available for sale. However, due to the high demand for our premium products, there may be instances where some items are temporarily out of stock. In such cases, we will notify the customer via email and provide options for backordering, substitutions, or refunds.

2. Pricing

All prices listed on Glowbina’s website (www.glowbina.com) are in U.S. Dollars (USD) and are subject to change without prior notice. Prices are applicable at the time of purchase and are not influenced by prior quotes or previous purchases.

3. Order Processing and Confirmation

Once you place an order on our website, you will receive an email confirmation of your order. Please review the details of your order for accuracy. If there are any discrepancies, kindly notify us at info@glowbina.com immediately. Orders are typically processed within 1-2 business days. If there is any issue with your order (e.g., item out of stock, payment issues), we will contact you to resolve it.

4. Payment Methods

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment systems as indicated on the checkout page. Payments are processed securely using industry-standard encryption protocols.

5. Shipping and Delivery

  • Shipping Charges: Shipping fees are calculated based on the weight, size, and destination of the package. The shipping cost will be displayed during the checkout process.
  • Delivery Times: Estimated delivery times are provided during checkout. Delivery times may vary depending on the shipping method selected and the destination. Please note that delays may occur due to unforeseen circumstances, including weather conditions, holidays, or customs procedures.
  • Shipping Restrictions: At this time, we only ship to locations within the United States. For international shipping, please contact customer service to inquire about availability and additional charges.

6. Returns and Refunds

At Glowbina, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a return and refund policy under the following conditions:

  • Eligibility: Returns are accepted within 30 days of receiving the product. The product must be unused, unopened, and in its original packaging.
  • Process: To initiate a return, please contact our customer service team at info@glowbina.com with your order number and reason for the return. Our team will provide instructions for returning the product.
  • Refunds: Once we receive the returned item, we will process your refund to the original payment method within 5-7 business days. Please note that shipping fees are non-refundable, and you are responsible for the cost of return shipping.

7. Exchanges

Exchanges are permitted for defective products or if you received the wrong item. If you wish to exchange an item, please contact us within 30 days of receiving the product. Exchanges are subject to product availability. If the desired product is unavailable, a refund will be processed instead.

8. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 7 days of receiving the item. We will either issue a full refund or send a replacement, depending on your preference and availability of the product.

9. Customer Responsibilities

  • Accuracy of Information: You are responsible for providing accurate information, including shipping and payment details, when placing an order. Glowbina is not responsible for delays or issues caused by incorrect or incomplete information provided by the customer.
  • Product Use: Customers are responsible for following the instructions on the product packaging for proper use. If you experience any adverse reactions or have concerns about using a product, please consult a healthcare professional before continuing use.

10. Privacy and Data Protection

At Glowbina, we take your privacy seriously. Any personal information provided during the purchasing process will be kept confidential and will only be used for processing orders and improving customer service. We do not share or sell your personal information to third parties.

11. Changes to the Sales Policy

Glowbina reserves the right to modify this Sales Policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting. We encourage customers to review this policy periodically for any updates.

12. Contact Us

If you have any questions or concerns regarding this Sales Policy, please feel free to contact our customer service team:

Thank you for choosing Glowbina for your beauty needs. We are committed to providing you with high-quality products and outstanding customer service.